Welcome to RIDIAS and thank you for signing up. You’ve joined organizations like yours using RIDIAS to run an intelligent business. RIDIAS is backed by an ecosystem of partners and providing single vendor IoT solutions that are device and network agnostic: RFID, BLE, Telematics, RTLS, Cellular and Satellite. Our promise to you is fast, easy and inexpensive end-to-end IoT solutions with the shorted time to value on the market. We are on a quest to revolutionize the way business IoT is deployed and we are glad to have you on board.
-The RIDIAS Team
If you are reading this document, then it is very likely
that you have already signed up for a RIDIAS account.
Please log into your account to get started. If you
do not have an account, please go to www.ridias.net
to signup for an account today.
1. Check your email for important information regarding your account after you sign up.
2. Sign into your account, click on the drop down on the upper right corner of your screen
and select Control Panel to open your Control Panel. The Control Panel is where you get access
to all RIDIAS services associated with your account.
3. Order your hardware and sensors
a. Click on the Order Hardware/Sensor link on your control panel
i. Fill the questionnaire to help us recommend the appropriate
hardware for you. Please do your best to answer all questions to
expedite the process.
b. If our recommendation includes RFID in a box solution, you can proceed to order immediately.
i. If you order an RFID in a box package, you can get going as soon as your package arrives.
c. If our recommendation includes RFID fixed reader solution, our RFID setup specialist will call you to setup an installation appointment.
i. Your specialist will first review the answers from the questionnaire with you to help plan your installation.
ii. Your specialist will visit your site(s) to confirm the specifications.
iii. Your hardware and all accessories will then be ordered and prepared for installation.
iv. The installation appointment is then confirmed for final installation.
You can get to the Control Panel from the drop down on the top right corner of the menu on the home page after you sign into your account. The Control Panel gives you complete access to all functions that you have purchased. You can upgrade your account or add on more services at anytime from the Control Panel. The following are the functions you’ll find on your Control Panel; please familiarize yourself with all functions. For more information on any functionality, please go to the help page. Below are detailed instructions on how to use all functions on your Control Panel.
1. Inventory/Asset Management: The following are the functions under Inventory /Asset management.
a. Products: This is where you manage all data associated with your products.
i. Add Product: You populate your account with products you need to tag with RFID from here.
There are several methods to add your products.
1. Apps: RIDIAS is integrated with third party ERP/POS applications to expedite your product update. Select the App you use for your business and follow the instructions to synchronize your RIDIAS account with your ERP/POS system.
2. Upload File: If your ERP/POS system is not available in RIDIAS, you can download your products into an xls file from your ERP/POS and upload into your RIDIAS product database using this feature.
3. Manual Entry: Assuming your ERP/POS is not available on RIDIAS and your product barcode is also not found in our databases, you can manually enter the product information using this feature.
ii. Product Listing: This is the listing of all products you upload into your RIDIAS database. This database becomes records of products you sell and does not control what you have in inventory.
iii. Inventory Listing: This database shows the items that have quantity more than 0. The quantity is controlled by RFID. Any item that is tagged and sent to the database through an RFID reader will show in your inventory listing. This process is the only way to change item quantity in your database, except the Super Admin, who can also update quantity in inventory. If you are using RFID to sell, all items scanned at a reader that is assigned to Sales will deduct from your inventory and save in your sales account. These items can then be synchronized with your 3rd party accounting system to update your sales data and update your inventory. This 3rd party synchronization is under testing and has not been released. Contact firstname.lastname@example.org for more information on this.
iv. Inventory Monitor: Whenever you take inventory, either with a mobile handheld reader or a fixed reader that takes inventory 24x7 in real-time, all items are shown on a chart called Inventory Monitor. This chart keeps track of the quantity of the item and the location where the inventory is taken. The total quantity of items on all the charts is the same as the total quantity of items you have in inventory. This gives you a visual overview of where every item you have in your inventory is located all the times. Each item you have in inventory has its own chart. The inventory monitor is meant for quick overview for a few items that is easy to visualize on a chart. If you are monitoring thousands or more items, reports and the analytics features may be a better way to visualize your inventory.
b. Assets: This is where you manage all data associated with your assets.
i. Add Asset: You populate your account with assets you need to tag with RFID from here.
There are several methods to add your assets.
1. Apps: RIDIAS is integrated with third party ERP/POS applications to expedite your product update. Select the App you use for your business and follow the instructions to synchronize your RIDIAS account with your ERP/POS system.
2. Upload File: If your ERP/POS system is not available in RIDIAS, you can download your assets into an xls file and upload into your RIDIAS asset database using this feature.
3. Manual Entry: You can manually enter the asset information using this feature.
ii. Asset Listing: This database shows the assets that have been uploaded to your asset database. The quantity is controlled by RFID. Any item that is tagged and sent to the database through an RFID reader will show in your Asset Listing. This process is the only way asset quantity can be changed.
iii. Asset Monitor: Whenever you take inventory, either with a mobile handheld reader or a fixed reader that takes inventory 24x7 in real-time, all assets are shown on a chart called Asset Monitor, which keeps track of all your assets by location. This gives you a visual overview of where every asset you have is located all the times. Each asset you have in your database has it own chart.
c. RFID Setup: The setup of all RFID readers is done from here. RIDIAS will setup all readers before you receive them so you do not need to do any RFID setup. You however have complete access to the RFID setup, which gives you the option to add your own RFID readers as you chose. Note that only readers approved by RIDIAS through our rigorous reliability testing can be added. The system will not accept any other reader not on the RIDIAS approved list. Currently only TSL handheld readers and Impinj fixed readers are approved for use on RIDIAS. This can change anytime so please check with email@example.com for latest approval list. Only the Super Admin account will be able to make changes to RFID setup.
d. Shipping: This is for managing shipping items through your supply chain using RFID.
i. Inbound Shipping: This is used to manage shipments to your warehouses/stores etc.
1. Items with RFID tags that are being expected can be uploaded to create an Inbound Shipping List.
The Inbound Shipping list also gets created automatically after a Checkout Authorization has been
created for the receiving location-see Logistic Management for more information.
2. When the list is loaded an Inbound Shipping list is created.
3. The newly added list will show a status of Expected/Not Received.
4. This status will
change to Expected/Received once Inbound Shipping fixed reader or scanned with a handheld reader at the receiving location reads items.
5. After items are received and status changes to Expected/Received,
the system will move the items into an inspection state. If items
received go directly into inventory without inspection, you can accept all items by clicking on the check box.
6. For items being received with fixed reader, all accepted items will move
into inventory and rejected items stay out of inventory so they can be returned.
If items are being received with handheld reader, inspect for damaged goods first
and then scan all the good ones into inventory using the Delivery function for
the mobile App – see Mobile App section for more information.
ii. Outbound Shipping: This is used to manage shipments out of your warehouses/stores etc.
1. Items with RFID tags that are going to be shipped out of your location can be uploaded to create an Outbound Shipping List. The Outbound Shipping list also gets created automatically after a Checkout Authorization has been created for the location going to ship out the items.
2. The newly added/created Outbound Shipping list will show shipping status as Pending.
3. After the fixed reader assigned to Outbound shipping reads the items on the Outbound-shipping list, the status will change to Shipped. The checkout can also be done with a handheld reader using the Checkout functions - see Mobile App section for more information.
4. If the receiving location used RFID fixed readers to receive, the inbound shipping process will be followed. As discussed under Inbound Shipping, items can also be received using mobile App and handheld reader.
e. Reports: Automatic reports are created as you use the platform for various activities. All such reports can be found here. There is a search functionality allowing you to perform searches to quickly find what you need. We will be updating our search functions with Conversational AI in the near future. You can reach out to firstname.lastname@example.org for information on our Conversational AI rollout timeline.
f. Help: You can find answers to most questions here including videos that explain how to use certain features.
2. Identity & Access Management: We have created an IAM framework with policies and technologies that you can use to ensure that the proper people in your company have the appropriate access to certain parts of RIDIAS that they need to execute their jobs but not other parts that they don’t need to see. The following are IAM functions currently available with more coming;
a. Authorize Account Users: You can setup accounts for your employees who need to use the RIDIAS system. All such accounts can be setup from here. When an employees signs in, they will have access and see information based on the level of authorization you assigned to them.
i. Super Admin: This is the main company account. This account will have complete access to RIDIAS and all functions. Please protect this account information and should have a dedicated and trusted custodian in your company.
ii. General Account Users: These can only see information but cannot make any changes.
iii. Admin Account User: These can be managers/supervisors who need to manage the information from their locations. These users have edit access and can make changes to the account. For security reasons, any information that is deleted will be archived so that it can be recovered incase the deletion was not authorized or was a mistake.
b. Change Password: We recommend that you change your password frequently for added security to your account. You can change your password from here. All users will have access to this feature and changed will only affect their sign in ID and password.
c. Set Security Questions: You can set security questions from here to add more security to your account. All users will have access to this feature and changed will only affect their sign in ID and password.
d. Two Factor Authentication: This feature is expected to be added in 4Q2019. Please contact email@example.com or your RIDIAS agent for more information.
3. Account Administration: This is where you can find administration functions for your account
a. Account Information: You can find your account ID, business locations and location IDs from here.
b. Account Renewal: You can manage your accounts from here. This includes, renewing your account incase you allow your account to expire. You can upgrade/downgrade your account from here and also add/remove services.
c. Billing Central: Billing is completely electronic so no paper bills will be mailed to you. You can access all your invoices and payment histories from here.
d. Product Attribute Settings: You can choose from 2 types of data templates to use for adding products to your account.
i. Fixed Template: This is a standard template, which includes common names used by most businesses. You can download a sample to use for uploading your products/items. You cannot add or remove any item from this template. You however do not need to fill in all information except for Product/Item Name and UPC that are mandatory fields.
ii. Dynamic Template: If you feel that the products/items you need to track are not standard and do not fit the fixed template, you can choose the dynamic template system. This allows you to add any information you want to add to your product/item database. Certain information is mandatory including Product/Item Name, UPC/Barcode or Serial Number or Part Number or VIN number -only one number is required. You can download a sample template to use. If you choose the Dynamic Template system, you will see Add Dynamic Attributes on your control panel. You must define the attributes you want from here. The following attributes have already been added – Product/Item Name, Product/Item Image, Product/Item UPC, and Product/Item Quantity. You just have to add anything else you need. Please note that the Dynamic Attribute function will not be available till late 2019 for general use. Please contact firstname.lastname@example.org or your RIDIAS agent for more information if you are interested in using Dynamic Attributes.
4. Logistics Management: This module enables your logistics staff to control all items being shipped in and out of any location in your supply chain.
a. First is clicking on the Logistics Management tab on the control panel. This will open the checkout authorization page.
b. Click on Checkout Authorization. This opens a page with a list of all items in your inventory. Select items you want to authorize choose type of checkout (Return, Permanent, Delivery), select the location where items will be checked out. This will show the quantity of the items available at that location and you can enter how many you want to authorize to be checked out of that location. Fill the rest of the information needed including PO# (if any), whether the items are moving to a location you own (self) or to a different owner (other). It’s important to add this information to help automate your Outbound shipping and the Inbound shipping processes. See shipping section for more information.
c. Click Submit to create the Checkout Authorization list. You can now checkout the authorized items with RFID handheld or fixed readers, which will automate all inventory accounting across your supply chain.
d. After the creation of the Checkout Authorization, you’ll see the following;
i. A new Checkout Authorization added to you Logistics Management table. This table is the first table you see when you click Logistics Management on your control panel.
ii. Your Outbound Shipping list will show the new Checkout Authorization. Items will have a status of Pending. This status will change to Checked Out once an Outbound Shipping fixed reader reads the items or the items are checked out using the mobile App and Handheld reader.
5. The Inbound Shipping list for the receiving location will show Authorized items with status of Expected/Not Received. This status will change to Expected/Received once Inbound Shipping fixed reader or scanned with the handheld reader at the receiving location reads items.
6. Data Usage: This is where you can keep track of how much data you are using for all services. This helps you plan your budget for your account.
7. Analytics & Insights:
a. Inventory Monitor: This is a chart that keeps track of all your products whenever you take inventory showing the location of the products and the total quantity in your store. There are separate charts for fixed readers that monitor products 24x7 and handheld readers that record product location when an inventory is taken. The total quantity on on both charts will always match the total quantity of products in your inventory. Whenever an inventory is taken, the inventory monitor will automatically update the location on the chart based on where the product was found. This helps you know where all products are located in your store all the time.
b. Asset Monitor: The asset monitor works the same way as the inventory monitor except that, it keeps track of your assets that you upload into your asset database.
c. Reports: Whenever you take inventory with your handheld reader, you can use the Product Display Check and Asset Inventory Check functions in the mobile App to generate reports showing items that were found and those there were missing during the inventory process. This check is based on the location where the inventory was taken. Reports are automatically saved here. If any item is subsequently found, a new report is generated and saved showing the status of the item as found with the location. Other reports are also created as you use various functions including Checkout, Delivery, Retuning items etc. Use the search function to easily find reports that you need.
i. RFID Analytics: As items move in your store or facility, data is stored on the movement of these items either through the fixed readers or handheld reader inventory taking. RIDIAS has developed a smart RFID analytics engine that takes all the RFID data and filters it down to clearly show the behavior of every product or asset. Analytics charts are available in 24hr, day, month or year views. These charts that tell you exactly how each product behaves once it enters your store until sold and taken out of the store by a customer provide powerful business insights. If you sell clothes, you can know which clothes go to the dressing room often compared to those that get sold most, items picked by customers but never gets to checkout and countless other invaluable insights. Please note that the RFID Analytics function will not be available till 3Q 2019 for general use. Please contact email@example.com or your RIDIAS agent for more information.
d. Predictive Analytics: Using the power of machine learning algorithms, the RFID analytics data is trained to provide predictive analytics that will help you out-think your competition. Please note that the Predictive Analytics function will not be available till late 2019 for general use. Please contact firstname.lastname@example.org or your RIDIAS agent for more information.
8. Settings: You can update your profile from here, upload business logo, and add different business locations. You can also upgrade or downgrade your account services from here.
9. Apps: This gives you access to all ERP/POS systems that have been integrated with RIDIAS. You can manage synchronizing RIDIAS with your ERP/POS App from here.
10. Messages & Chat Center: This feature is under development. Once its ready, you will be able to communicate with your RIDIAS team from here. Send and receive messages from RIDIAS and chat with our support teams.
11. Help: You will find answers to most questions from here including videos on how to use RIDIAS features.
The RIDIAS platform uses mobile Apps for different functions. All Apps are currently only available on the Apple store. You will need this mobile App for all handheld reader functions.
a. First , download RIDIAS_RFID from iTunes.
b. Pair your TSL handheld reader with your Apple device through Bluetooth from device settings.
c. Sign into your account and click “Connect Reader” and select paired reader from list. The antenna icon will change to green and “Connect Reader” will change to “ Change Reader”. Your home screen is now activated and ready to use the handheld reader.
d. The home screen gives you access to all functions enabled in the mobile App including the following;
i. Take Inventory - Manual: This opens the screen where you can take inventory. After scanning items, you have to click on Save to upadte your database and all associated functions including report generation.
ii. Take Inventory – Automatic: This updates your database as you take inventory without the need to click save. Please make sure you have good Wifi connectivity to use this feature. If your connectivity is not good, we would recommend you use the manual update inventory function.
iii. Find Items: This scren enables you to locate RFID tagged items.
iv. Write Tags: This is where you encode RFID tags for items you want to tag.
v. Reader Settings: You see information about the reader and also select inventory location.
vi. Inventory Management System: This provides you with inventory management functions.
vii. Asset Management System: This provides you with asset management functions.
2. GPS Tracking: This solution will be availabe in 3Q2019. Contact email@example.com for availability information.
3. Beacons: This solution will be availabe in 3Q2019. Contact firstname.lastname@example.org for availability information.
4. Drone IoT: This solution will be availabe in 4Q2019. Contact email@example.com for availability information.
The content in this brochure is for informational purposes only and may not be incorporated into a contract. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.
If the answer to your question is not on this page , please contact us for further assistance
Is there a setup fee?
No. There are no setup fees for any of our services. You only pay your monthly subscription fees for the service you choose.
Do I need to enter my credit card details to sign up?
No. You can sign up and use all services for 30 days without entering your credit card details. At the end of your trial, or when you decide to join Ridias, you will need to pick a plan and enter your credit card details from your control panel.
Can I cancel my account at any time?
Yes. If you ever decide that Ridias services does not meet your business needs , simply cancel your account from your control panel.
How long are your contracts?
There are no contracts for all Ridias services. All services are month to month unless you signed up for an annual plan.
Do you offer any discounted plans?
Yes, we offer a 5% discounts for accounts that are paid upfront for 1 year.
Can I change my plan after signing up?
Yes. You can upgrade or downgrade your plan at any time from your control panel
Can I have multiple locations with unique inventory listing for each location?
Yes. You can add as many locations as you want with inventory in each location uniquely identified.
Can I have different inventory listings at the same location?
Yes. Same location can have different inventory listings under different business categories. Example is selling food and clothes at the same location.
Do I pay the same subscription fees irrespective of the number of locations I add?
Yes, your subscription fee remains the same irrespective of the number of locations you add. All locations share the same data allocation and hence the same fee.
What happens if I exceed my allowed data allocation.